In this partnership model, Resellers are set up with a branded suite of Conferencing applications and equipped with the tools, knowledge and ability to compete against any other Conferencing Service Provider (CSP) in the market.
Brand integrity is a primary interest for resellers that venture into new business domains. At Pragmatic, we acknowledge and accommodate unique branding requirements and work together with our partner's marketing and technical resources to produce a tailored solution set. Once branded, prospects / customers will assume you are the principle supplier.
Easy integration of billing is a key element to streamlining your month-end processes. Pragmatic's billing platform facilitates two basic options for resellers:
1) Call Detail Records (CDRs) that can be uploaded to your existing billing database/software
2) Print-ready PDF invoices that can be mailed/emailed directly to your client base.
Real-time provisioning and reporting is essential to a smooth and nimble operation of any communications service. Pragmatic's resellers benefit by having administrative access to a secure Web Admin portal, empowering them to effectively manage customers – i.e. add new accounts, input service rates and custom feature settings – as well as drill-down daily usage reports. On our platform, a Conferencing customer can be newly activated and have a conference call underway in just a few minutes!
Partners have the option to provide their customers with access to a branded online Customer Self Serve portal (a simpler version of the Web Admin portal), enabling customers/end-users to provision their own users (Moderators) and track their individual Conferencing usage on a daily basis.
Customer support comes is two varieties: Tier 1 branded support, and Tier 2 (back-end) support.
Tier-1 Branded Support:
In this scenario, Pragmatic ConferencingTM provides the branded front-line Conferencing support (phone and email) on behalf of our Partners. Experienced customer support staff at Pragmatic are available 24/7, and operate as an extension of your service operations.
Tier-2 (Back-end) Support:
In this scenario, you (the Partner) manage front-line customer service for Conferencing. Pragmatic educates your customer service agents on all aspects on how to effectively support Conferencing customers and Pragmatic operates in the background as an extension of your customer support team.
The most important ingredient for succeeding as a Partner is training and sales support. We are invested in your success, so our primary goal is to give you the necessary tools – knowledge and expertise – to become a proficient sales force.
Our training program includes: