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Resource Centre

• Hosted Telephony - What It Looks Like
• Hosted Telephony Solutions
• IP Phones
• Premise Based VoIP Phone Systems

Voice - Premise Based VoIP Phone Systems

For our customers that wish to deploy IP Telephony solutions at their facility, Pragmatic offers the best of breed solutions from Cisco and can help you choose the right one for your business.

Cisco Unified Communications (UC) 500 Series	Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities.
It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs. The solution includes:
Eight IP phone station support (expands up to 48 ports) Four trunks Optional T1/E1 voice interface (PRI and CAS)	Integrated voicemail Automated attendant Basic call center capability Music on hold Optional wireless access System management
Cisco Call Manager Express	Deploy a cost-effective and highly reliable unified communications solution in your small office with Cisco Unified Communications Manager Express (formerly Cisco Unified CallManager Express).
Embedded in the Cisco IOS Software that provides call processing for Cisco Unified IP phones, this solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers. Cisco Unified Communications Manager Express provides the following benefits:
A cost-effective, converged data and voice solution inside Cisco Integrated Services Routers Key system and small PBX features plus innovative convergence applications for up to 240 users Increased user productivity with Cisco Unified CallConnector for Microsoft Office, a presence-based Windows application that gives users call control, location, and status of other users	Single number reach function, which can forward incoming business calls to mobile or home phones based on user-specified call handling rules An intuitive GUI for easy installation; adds, moves, and changes Internetworking with Cisco Unified Communications Manager Industry-leading investment protection for future growth
Now you can scale IP telephony functionality to a small site or branch office with Cisco Unified Communications Manager Express, a solution in a single appliance that is low-cost, reliable, full-featured, and simple to deploy, administer, and maintain.