Pragmatic Conferencing is focused, first and foremost, on our customers. They drive us to continuously improve our service to meet their ever changing needs, and it’s this focus that has helped Pragmatic succeed as a premium supplier of Conferencing services in North America. Our corporate philosophy is based upon the following three operating principals: Reliability, Customer Service and Value.
Pragmatic provides Audio Conferencing services through Avaya bridging systems. Our service levels maintain Telco-grade performance, with multiple points of presence in both Canada and the U.S. - providing an uptime of 99.99%. This results in a crystal clear, user-friendly and reliable conferencing experience for all our customers.
Pragmatic is dedicated to maintaining the highest level of customer service in the industry. We take pride in our ability to react swiftly to the needs of our customers by employing a 3-tiered customer service approach.
Tier 1 – Account Executive
Your Account Executive is well-versed in the specific conferencing needs of your organization and will remain your highest-level escalation point while you’re a customer of Pragmatic Conferencing.
Tier 2 – Account Development Manager
Your Account Development Manager provides the next level of customer service, which includes group training and user education. Overall, they facilitate the needs of customers in areas that exceed the responsibilities of our Tier-3 team.
Tier 3 – Customer Care Centre
Our bilingual Customer Care Team is staffed 24/7 to answer any of your conferencing questions. In addition to providing excellent customer service, a large part of their focus is in maintaining strict service-level metrics.
Pragmatic offers more ancillary benefits than any other conferencing service provider on the market today, which results in a higher net value to our customers. These benefits include:
Our objective is to provide a high value service at a lower cost than our competitors.